Shipping policy
Thank you for purchasing from ALI AMMAR ALSHAMI. Operating as a professional New Zealand online apparel retailer, we specialize in trendy and daily wear clothing for global customers. We adhere to standardized order handling processes and strict logistics management standards. Every garment undergoes careful quality inspection and premium protective packaging before dispatch, ensuring every customer receives their ordered apparel in intact condition within standard shipping schedules.
1. Order Processing Time
All successfully confirmed and fully paid clothing orders will complete internal quality verification, product sorting and warehouse packaging within 1 to 7 business days. Our processing operations run only on working days and do not include weekends and official public holidays across New Zealand.
During large-scale promotional activities and peak shopping periods, a sharp rise in order volume may moderately extend standard processing cycles. Our team will send formal email notifications to customers once noticeable processing delays occur, allowing buyers to keep track of real-time order progress.
2. Shipping Rates and Delivery Estimates
Shipping fees for all apparel orders are calculated based on package weight, spatial dimensions and final shipping destination. Accurate shipping costs will be automatically calculated and clearly displayed on the checkout page prior to payment completion. Our store does not provide free shipping, shipping subsidies or any form of logistics preferential benefits for any orders.
The unified estimated delivery period for all standard apparel shipments is 15 business days. All delivery timelines are reference values only and cannot be regarded as mandatory delivery commitments. Actual delivery efficiency may be affected by logistics carrier scheduling adjustments, customs clearance progress, adverse weather events, regional logistics capacity restrictions and holiday suspensions, which are subject to real-time logistics status.
3. Shipment Confirmation and Order Tracking
After your clothing order is fully packaged and dispatched from our warehouse, you will receive an official shipment confirmation email containing your exclusive tracking code and authorized logistics inquiry channels.
Tracking information will not be updated instantly after shipment. Typically, complete transit dynamics and delivery status records will be fully available for customer query within 24 to 72 hours after the logistics carrier completes package pickup and system data synchronization.
4. Incorrect Address Disclaimer
Customers are required to submit accurate, detailed and valid recipient addresses and active contact information during order placement. It is the buyer’s sole responsibility to verify all delivery information to prevent delivery errors, package detention and return incidents.
ALI AMMAR ALSHAMI shall not assume any liability for misdelivery, package loss or return logistics costs caused by wrong or incomplete shipping information provided by customers. Any packages returned due to address mismatches will require customers to independently bear all return fees and additional reshipping costs for secondary delivery services.
5. Lost or Damaged Packages
If your apparel package is abnormally stranded, missing or verified lost during cross-border logistics transportation, please initiate a formal case inquiry with your valid order number to our customer support team within 3 business days after the expected delivery date.
If your received clothing products have torn packaging, fabric damage, stains, extrusion deformation or other transit-induced defects, please submit after-sales feedback to our team within 24 hours of package receipt. You must provide clear, unedited photos of both the outer packaging and damaged goods for case validation. Our team will conduct a comprehensive investigation and deliver practical and efficient resolution solutions as soon as possible.
6. Apparel Care and Usage Notice
Every apparel product sold in our store is fitted with professional material-specific care labels, with targeted washing, maintenance and storage guidelines formulated according to different fabric characteristics. We strongly recommend all customers follow the official care instructions for daily wear and routine maintenance to preserve the garment’s texture, color stability and overall service life.
We waive all after-sales liability for garment damage, shrinkage, color fading, structural deformation and premature wear caused by unauthorized manual alteration, non-standard cleaning methods, improper drying treatment, artificial damage and any irregular usage that deviates from official product care specifications.
7. International Shipping and Customs Notice
All cross-border apparel shipments are required to go through local customs inspection procedures and may be levied corresponding import duties, inspection taxes and other miscellaneous fees in accordance with the foreign trade policies and customs regulations of the destination country or region.
All customs-related charges are independent of product prices and standard shipping fees, and all expenses shall be fully undertaken by the customer. These fees are not included in the final order settlement amount. Customers need to independently abide by local import management rules and complete customs clearance and fee payment procedures by themselves.
8. Contact Information
If you have any questions, suggestions or professional consultations regarding our shipping rules, order processing progress and logistics services, please contact us through our official service channels:
Trade Name: ALI AMMAR ALSHAMI
Phone Number: +64 20 889 6964
Email: contact@alshamidesign.shop
Physical Address: 186 Annabel Place, Bader, Waikato, Hamilton 3206, New Zealand